MR
Megan R

1 reviews | Active since Jan 2010

30 Jan 2020, 14:21

*********** Staff and System

Hi MRP,

Yesterday and today I've tried to buy the black polka dot t****ze dress (Oakridge) in a size 36. I enquired about the size via your "help" function on your website. I was given a list of stores that still has stock in Cape Town.

After trying to get hold of ALL the stores, this morning I logged onto your website and asked for a new list of stores that still has stock. I also informed the customer service agent that no one is answering their phones (with the exception of Cavendish) who didn't have stock.

2 Hours later I was told that there is no more stock of the dress since Sunday. After making over 20 calls to the different stores, which is really frustrating and time-consuming, could your staff not tell me that in the first place? Its Thursday today, surely your system should indicate no stock since Sunday?

I am really angry with your *********** staff and system!

Here are the details of the dress: SKU: *** Size: 36 Location: Cape Town

0
Replies (1)
Mr Price
Mr Price's reply30 Jan 2020, 15:37
Official
Good Day Megan,

Trust you well. 

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks 
Mr Price