*********** staff

Very disappointed with the service received! My husband opened an account recently and did not opt in for funeral cover, we then went in to the to have it canceled in March. To our surprise the funerals cover was still being added to his installment after we had been to the MRP home store in parrow centre to have it canceled (please note that they did their job and faxed it to head office while we were there). Saturday morning we went back to MRP home parrow centre to query why it was not canceled, they then connected us to head office who said we need to speak to insurance. We waited on the telephone for more than 40 minutes only to find that the insurance department is closed on weekends. So my conclusion is that you have *********** staff that clearly does not do their jobs properly and call centre staff that clearly doesnot listen or know whats happening or when other departments are working. I have waisted time and money to have this sorted and we still have not come to a resolution.