*********** Manager and Risk Manager at Mr Price Cavendish Claremont

I've purchased 2 shirts at Mr Price on the 24th December 2019. I used the self terminal with the assistance of one of the cashiers. Payment was then successful at the paypoint however didn't print a slip. I then showed the manager the sms that it went off from my account and she stated I should swipe again. I refused as I know it went off. The manager Myriam at the Cavendish Mr Price in Claremont then stated I should return the next morning as the money may reverse. I then told her I will be there at 8am when the store open only to find when I got to the the store the manager was not there as she was an hour late. I then spoke to a Nadia and she stated I must swipe again and then refused. I then had the bank consultant on line and they stated the money has been cleared however Mr Price didn't see the money. I was then told I will get a call to say when the money is cleared and haven't heard From Mr Price till today the 28th December where we called the store at 11:30am and they still don't have an answer. The money is cleared by the bank and I'm still without the shirts I paid for. The Store Manager Myriam and Risk Manager Nadia hasn't gotten back to me and surely does not have any client service for solving problems. This is pathetic and surely they can't do their Job properly. They should take responsibility for their incompetance and shouldn't be in a role if they can't solve the problem.