*********** , **********, ******** of Note .

*********** , **********, ******** of Note .

I made a an online order and received a wrong order that was suppose to go to someone in Cape Town and I'm in Pretoria.

I ordered 18 items and when I advised the courier gentlemen that it's impossible that the order is mine based on size and weight he rudely told me this is what he was advised to deliver.

My details were on the package outside but the slip inside clearly showed it was not mine and it was only 2 items.

I immediately called Mr price so called helpdesk and logged a case with them and spoke to : Kumefhan , he advised that he logged a ticket and the matter will be investigated and I should get a response by the end on business day.

due to no feedback as promised and I contacted them via the App and spoke to :

Berlin, He advised me he will also log a case and I will receive a call back.

No feed back again after a day and decided to try WhatsApp and spoke to :

Bongeka, she advised the same thing that a ticket will be logged and I should wait for 48 hours .

Same issue, no feedback and I spoke to :

Samantha, she advised that no ticket was logged and I advised to be escalated to management and I was advised all supervisor's, team leader's , senior's and managers were all in meetings. And that was everyday when I logged a call.

Just spoke to another one now and she advised me my issue will be resolved in four days time as their 48 hour (s) is four days when I queried the 48 hours I was given.

Tried making sense and asked her to calculate how many hours are in a day for her to say 48 hours is 4 days but she just continued saying "our 48 hours is four days as per Mr Price policy (Very innovative) "

Someone in Cape Town is waiting for their parcel by Laguna Mall shop 25 Mr price and their parcel is here with me and I can guarantee that they keep on telling her " Your order is at the depo"

Now where do we go from Here?