*********** employees at Mr Price Clothing

I had placed an order online at Mr Price Clothing. I called them last week Monday, 4 Dec 2017 enquiring after my order placed and paid for on 29 November 2017 as the tracking info kept indicating that the order was being processed but nothing about delivery. I was told by Lavelle at the Call Centre for online purchases that it was a technical error and that it had not been sent through for processing. She would be sending it through and would call me back. I waited the whole day with no telephone call. The next day, Tuesday, 5 Dec 2017, I had spoken to a young man who, after I had explained my situation and conversation the day before with Lavelle advised that he could not help me but that Lavelle would be told to call me back. I had also explained to him that I am unable to track my parcel on their site as it keeps giving me an error message when I do try to track my parcel. I provided him with my home and mobile no's. Still no telephone call from either Lavelle or him. I then wrote an email to Mr Price Clothing advising them that they need to confirm when the order would be sent to me and if no assistance is given I would be going to Hello Peter with them. I had also stipulated on my mail that if the order was not being despatched in the next 2x days that I want it cancelled and my money refunded. However, I would firstly appreciate a telephone call advising the status of my pending order. Still no telephone call. Late the evening I logged in again to check my order and it stipulated that the order was cancelled. Wednesday, 6 Dec 2017, I once again called Mr Price and was put through to Charne and enquired why the order was cancelled without anybody calling me and also wanted to know when my money would be refunded to my card. I was told that the refund was being processed and that it would take 5-7 working days before the money would reflect in my account. Not sure why. I know from experience that once you are processing a deposit it takes 2x days. Still I gave them the benefit. Friday, 8 Dec 2017, I had once again called wanting to know why the refund would actually take so long. I had spoken to another young gentleman and gave him the rundown of my back and forth telephone calls of Mr Price Clothing and also explained I had wanted to know about the order refund. He advised me that the refund would be done that day and that I was to wait 5-7 working days for the money. He would also ask Charne to call me back. To date I have had no telephone call. No explanation of anything or even an apology for the numerous calls I have had to make and the no-return phone calls to assist me. This is such disgusting service. In the meantime I still do not know if I am receiving a refund or not.