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Sibongile N

1 reviews | Active since Mar 2019

01 Mar 2022, 05:54

*********** and untrained Staff , ****ed up service all round

I am so disappointed and disgusted with Mr price Sport Carlswald. On the 7th of February 2022 around 17h38, I went to MRP sport to pay my account and when I arrived there I was told that the speed point was somehow down as it couldn’t accept the bank card card for payment. I was then told by the lady working at the store that the speed point does that sometimes due to network issues . I then asked her If I won’t be penalised for this as the 7 th was the last day to pay my January instalment and she advised that it won’t affect my account in any way and that I should come back the following day which was the 8th of February and she took down my details saying that she will call the head office on the morning of the 8th of February 2022 since the customer care offices close at 5pm and I was there around 17h38.

On the 8th I went back around the same time since I knock off from around 5pm and MRP Carlswald is closer to home and is on my way from work. When I returned on the 8th of February, the instalment due was R515 instead of R490 something. I then asked the guy who assisted me that how was it that there was interest charged yet I was told that there won’t be any penalties due to MRP systems not working when I was there the previous day and I asked to speak to the lady that assisted me and I clearly didn’t get her name since she wasn’t wearing a name tag but I could recognise her when I see her since there was only two ladies and 1 guy in that day. I was told she wasn’t there and I paid that amount due and at this point no one told me that I could do an eft payment as I have been trying to link my account to my MRP app with no success and after numerous calls to the call centre with no help to this day.

The MRP staff is so ***********, unprofessional and not well trained that their service is ****ed up , I mean they are clueless of the services provided and their incompetence has affected my credit score which I have been maintaining for for almost 2 years. I have not missed any payment with MRP since I opened the account. I’m fed up with this and I want it sorted out as soon as possible. Get your people trained about ways of making payments to their accounts. Get this error sorted AS SOON AS POSSIBLE.

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Replies (5)
Mr Price
Mr Price's reply01 Mar 2022, 13:50
Official
 Hi  Sibongile Nqini


Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for  Carlswald will be in contact with you shortly. 
 

Kind Regards 

Mr Price Sport 

SN
Sibongile N's update04 Mar 2022, 05:00
Reviewer Update
I am still waiting on this matter to be resolved. I will be going on another platform to expose the incompetence and unprofessionalism of Mr Price staff members and the poor communication from the groups Customer service team . How have I not been contacted to resolve this matter as it’s taking a huge toll on my credit score that I’ve been maintaining for 2 years running. Can this be resolved as soon as possible, thank you.
SN
Sibongile N's update04 Mar 2022, 05:11
Reviewer Update
I have been trying to link my MRP account to the app to avoid such things to happen and after numerous calls and promises to follow up from customer service, this too had not been resolved. The app will not accept my ID number and account number and gives me an error message. I called numerous times for this to be resolved and no one hasn’t gotten back to me since I was told that this escalated to IT support. I would like for this matter to be looked into please.
SN
Sibongile N's update08 Mar 2022, 15:23
Reviewer Update
Can someone resolve this urgently.
SN
Sibongile N's update17 Apr 2022, 20:00
Reviewer Update
What a disappointing service and pathetic service from Mr Price. I called numerous times to customer care to get this resolved and on the 29th of March, I was advised that an email request was sent to credit bureau to update the mishap that was caused by Mr price and still no assistance or follow up has been done . I am so disappointed I must say . Can this please be resolved.