*********** Accounts **********

I am Garold Oerson. I bought a cellphone online from Mr Price on 17 September 2022. I received the cellphone. Eversince until this day I have account issues. My monthly statements, mobile app and profile on their tills have all been different since. I app**** for credit and was approved for R1859. Whenever I want to use this facility, I am being declined because their system shows my credit balance to be in a minus . I spoke to numerous departments, branch staff, technical staff, accounts department, IT and now they want me to speak to *****. The issue here is simple. Bongiwe from accounts told me that for all these months they could not allocate this cellphone purchase of R1600 from 17 September 2022, so she manually allocated it on 22 December 2022. No my credit with them keeps on fluctuating and remain not of use to me. On my statement it now shows that I purchased 2 cellphones and they simply cannot fix my account. The second last accounts lady told me to visit a branch and they would call accounts to reinstate my credit as the fault is theirs. I did that 2days ago and a very *********** accounts lady told me to pay the arrears first. Which I told her I will do once my account is repaired. I am reporting this because I have been struggling since 17 September 2022, to date. I will supply statements and receipts upon request. Currently I refuse to pay another cent and want my business with these *****s to end IMMEDIATELY