tP
thembisile P

1 reviews | Active since May 2013

20 Mar 2017, 19:15

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<p>On the 20 March 2017 I received message from Mr price stating that my account is in arrears of R495,en my balance is 1047. En they have received payment, I went to my bank, I retrieved statement, I went to Springs Mall Mr price,when they check in their system I am owing R815.80,due installment us R235.they could nt give me proper explanation I was assisted by Prudence, when I asked her to phone head office I was told their phone are not working, I have waisted my petrol because I didn't get hold of head office,what's a use of allowing customers to pay via bank if they can't update their system ,store system is not corresponding with what I have received from head office, ,before consulting their customers they must first verify,payment was made 02/03, </p>

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Replies (1)
Mr Price
Mr Price's reply21 Mar 2017, 11:03
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards