Incompetence ... please pay back my money

<p>On the 28th I went to Mr Price, my card was swiped twice cause the first time around the new system couldn’t up my transaction. I didn’t receive an sms cause there was no network. I am regular customer at Mr Price, was there on the 30th and I was advise to wait the system will reverse it. If not I must come with a bank statement reflecting the double charge. Did that on the 5th and Kedibone the manager collated everything including my bank statement and even called admin to verify. She told me that it will be paid within 7 working days. On the 15th, firstly she couldn’t find my documents wehn I went to the Mr Price, she says I need to provide a recent statement to show I was not paid. I said to her you even haven’t checked if they paid out, why go through all that and find that they didn’t pay? She said ok let me call them(no logic) , after calling she tells me, Mr Price needs to call Absa to confirm .. I asked her so I need to wait another 7 working days and why didn’t she follow that process initially and she answer ‘Admin didn’t tell me that last week’. How is she a manager if she doesn’t know the right process? My card was not declined, it went through both times and she keeps on saying to admin the system declined and the amount still went through. I couldn't explain one thing 100 times, then she argued that it's R359.99 after I confirmed the amount also 100 times. She says only R359.99 reflects on that day .. what should I do now? I gave her proof she compiled and never argued that on the day she took the bank statement .. wow .. and it’s R379.97 .. I need my money Mr Price and train your *********** managers. </p>