Incompetence on the highest level

I am deeply disappointed and outraged with Mr Price and doubt I will ever purchase anything from any Mr price after how my matter was handled.On Sunday at Mr Price retail store based in Carletonville Mall,my better half and I went to refund items we had and purchase other ones using a gift card.The male cashier (mdu) that assisted us was clearly told that we want a refund on the items purchased in cash and then charge the new items on the gift card,these are two separate processes,I don't know what he heard and he did his own thing and exchanged,used the gift card to charge the difference ,he never asked to make sure he heard or understood correctly,after he was done and gave the slip,we told him he did the wrong thing,he said nothing and called a fellow colleague who advised that he rang it up wrong and we would have to wait 24hours for any reversal to be done or any form of a solution.The next day I went alone where I got to speak to the the manager who was not present on Sunday,she kindly attended to my issue but unfortunately to no resolve,all I wanted was the whole process to be done properly and the correct money be charged on the gift card and get my initial refund in cash form,so I went to another Mr price to get a 2nd opinion and was it is possible by the Manger there,so long as the receipt is there it's fine,now this is where the rage and unpleasantness settled in,If it could be done then why wasn't it done.today I went back of which I spoke to the manager at the mall again,of which I advised what I was told at the other Mr Price,I was taken from pillar to post again not receiving a solution for a simple solution,thembi the manager is exceptional as she assisted as best as she could,it's the excuses in between and the inconvenience of my time for your staff's error,I and the principle behind how my issue was handled,I.never got an apology from the person that made the error,was **** to about the 24hour wait as I was told their isn't such,the manager had to carry all that,and to add insult to injury,I was told.a.bunch of parameters by the system not being able to reverse the whole incorrect process of which to me there is no such yet after i had left my girlfriend had to take time off work to go back and do a total refund of the goods,and purchase them again,then all of a sudden the money could be received back,it's either absolutely no one understood what we wanted or there is a significant high level of incompetence,lack of knowledge of company policies on issues like mine or people just don't want to work but frankly I'm not happy at all with Mr Price if this is how they handle their customers.