1 reviews | Active since Oct 2013
Incompetence from representatives dealing with customer refund
I have since waited for my cash refund to be processed. I sent an email to the following people yesterday and had gotten no apology or response from them. My request was simple refund me my monthly installment because I paid it 2 times last month, why, because the damn online system mrp group has availed to us doesn't work. I spoke to Kamnie who did the best she could. But it's not enough because I'm not settled.
When this account is settled I'm closing it the convenience you creating causes hell to your e commerce consumers.
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Good day
Thank you for bringing this to our attention. We were in contact with the online department and an agreement was reached to refund you, which was subsequently done on the 05/01/2018. Please accept our sincere apology for the inconvenience.
Regards.
MRP
Good day
Thank you for bringing this to our attention. We were in contact with the online department and an agreement was reached to refund you, which was subsequently done on the 05/01/2018. Please accept our sincere apology for the inconvenience.
Regards.
MRP