1 reviews | Active since Sept 2022
Incompetence
I went to fetch my online orders at a MRP today. I was told the system is offline they cannot give me my orders, I need to come back after a certain time. Sure enough I went back again and same issue.
Load shedding is not something new. Why aren't there any processes in place for dispatching online orders manually to customers? I've already paid for these things. Such incompetence.
Get a manual register for customers to sign for their orders if the system is offline and then you can take it out of the system once it decides to be back online. Look at me telling you how to do your job.
The staff(supervisor/manager and cashier) even told me there's nothing they can do. Imagine. On the WhatsApp chat I was told by Zinhle that the courier will call me when they deliver my order. So they now call for in-store deliveries? She said yes. Did the call come? Not that I was expecting it. My point though is some of the staff at Mrp are posters for incompetence.
I will not go back a 3rd time and I want my items. Your response should be you asking for my address to deliver my items to me.
It is when I went back the 2nd time that the lights went out whilst I was waiting for my turn. The cashier was finishing up with a lay-bye. Which just infuriates me more. All other things you can do on your system but you cannot give me my items which I have already paid for.
I am beyond angry at this point.
It is when I went back the 2nd time that the lights went out whilst I was waiting for my turn. The cashier was finishing up with a lay-bye. Which just infuriates me more. All other things you can do on your system but you cannot give me my items which I have already paid for.
I am beyond angry at this point.