1 reviews | Active since Apr 2017

15 Jan 2018, 08:55

Incometent service provider

On 22/11/2017 I placed an order with order number ********** 34913. The order had the incorrect delivery address. When I phoned the callcenter, they advised me they cannot change the address, and that I must cancel the order, and place a new order. I thus cancelled the order, and placed a new order. The order which I cancelled was delivered to my house, and my domestic received the parcel. I emailed Mr Price to inform them that the parcel was incorrectly delivered to me. On 27 December FEDEX attempted to collect the parcel. I was away on vacation, and told the driver to collect the stock on 3 January. No-one came to collect the stock on 53 January. I phoned Mr Price, and I was told the will ensure it is collected on 4 January. The afternoon of 4 January, no-one has collected the stock, and I phoned Mr Price again. I spoke to Eugene. Eugene phoned FEDEX while I was on the line, and the FEDEX representative I spoke to advised that the stock will be collected on Friday 5 January from my work address, as I had no-one available at my home address after 4 January. I still have the stock. No-one is interested in collecting the stock. If the stock is not collected by end of business on 16 January, I am assuming you don't want the stock, and I will keep it.

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Replies (1)
Mr Price
Mr Price's reply16 Jan 2018, 13:43
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and we will be in contact with you shortly with assistance in resolving this issue.


Kind Regards
Mr Price

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