Impressed on the swift response

The response after I was poorly attended to for an exchange after writing here I was swiftly attended to by their headoffice ID like to thank them so much after the drama I had undergone but would further like to say the company should review their exchange return part aslong as I'm not changing the item even if it's not the account holder why the concern on where is da owner what what assist the client it's not like we asking cash back it's a mere exchange with same pricing why the hussle for your own loyal customers