Im beyond disappointed

I placed an order on the 30th November 2017 and surprisingly the order status reflects on-hold yesterday was the 10th day since waiting for Mr Price to confirm my delivery.Yesterday I spoke to your online agent who advised i should ignore the current status and my order is ready to be picked up yet you people didn't have the decency to notify me until i had to ask.I went in store indeed the order was there opened the package shoes dololo just earrings that don't even look close to what i ordered online.Yho Mr Price you done hurting my feelings...I found myself in the same predicament last year strangely round about the same time i even still have the report on my hellopeter profile and all you could offer me was a lame apology. If i could kindly ask for my refund back asap and please don't tell me to go in store because the said they couldn't help me reason being on the receipt the amount for the shoes is R0.00 that time i paid for them