1 reviews | Active since Jul 2017

10 Jul 2017, 17:07

******* and ***** from Mr Price accounts

<p>Mr Price called me and sold to me by lying. I don't know if this is okay with NCA rules ..especially selling to a customer via lies. I was told I will get a free sim card which comes with free airtime ..to my surprise their delivery guy advises me they wrongly sold to me and I will pay for it ,which I then rejected the sim card send to me'telling him he must return it to Mr Price. That's when I realised Mr Price is actually doing ******* staff by wrongfully selling their products to people by lying to them . I went into a branch to ask if they debited my account but they had not debited then ..only to realise later when I go check my balance that they debited more or less R100.00 . So gutted with Mr Price as they are one of the most trusted financial services industry which is trusted by many. </p>

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Replies (3)
Mr Price
Mr Price's reply11 Jul 2017, 09:18
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price
Mr Price's reply11 Jul 2017, 09:18
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price
Mr Price's reply11 Jul 2017, 09:19
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price