If I could give a zero rating, I would

Let this be the last lesson I learn about ordering online with Mr Price. NEVER EVER again...And I will be sure to tell each and every member of my family and all my friends, not to do online orders either.

Firstly, their system is a mess. The store I went to collect it from is a mess (Canal Walk). The staff are half asleep most of the time! My entire experience has been a total mess and waste of my time, airtime and money.

I was sent an online order confirmation informing me that my parcel was ready for collection at MRP Canal Walk (please also note that a REMINDER email was sent to me REMINDING me to go and collect my parcel - LOL). My husband and I go to the store the next day and after spending an hour there because they could not find my order, we left and I had no intention of coming back. I called the call centre the next day and wanted a refund and I was told that the parcel wasn't even at the store yet!! HAHAHAHAHA!!! What kind of mockery is that?! I get an email notification to collect and it's not even there! Hence why I say, it was a complete mess. I called the call centre on the 21st December and demanded a refund. I was told that once it was at the store they would issue a refund. It's been at the store for a while now and no refund?????????? I called again today and was told it still has to be collected from the store and then returned to the warehouse and then the returns department (who only get back on the 9th January) would look into the refund and it could take 2 - 3 weeks!!! 2 - 3 weeks for a R100???!!!! Are you kidding me?!?!? HAHAHAHAHAHA!!! I actually did laugh on the phone when they told me this I'm not going to lie... I shop online ALL THE TIME - you name it, I shop on it but this is THE worst online shopping experience I have ever had. You could learn a lot from Superbalist and Takealot...and if you can't manage online orders, please don't offer it as a service then. After being told this nonsense on the phone, I just hung up because honestly, who has time to entertain such ****. Who puts an entire returns department off for weeks??!! How do you do business??