I went to make a lay by, they were offline at the time

I went to make a lay by, they were offline at the time. The cashier then advised to come the next day. I sent my niece to make the laybuy consisting of a jacket and a jersey. The following day my niece send me a message they only have the jacket. I called and I was told there was no Jersey? I explained to the manager at the time when I app****, the cashier told me it will be70!i called there call centre who aplogised on there behalf and advised them to find me another jersey. I am still waiting on the store manager call and if they going to find me another.