I WANT MY REFUND FROM MR PRICE

On the 30th of September 2019 i purchased clothes at Mr Price Mall of the South to the amount of R1189.94...i swiped using my Capitec card to pay for the clothes,i immediatley recieved an sms notification on my phone that the transaction went through...Then cashier told me that the transaction did not go through on thier side because of network problems and there was no print out and the cashier told me to go to Capitec to go and reverse the transaction of which i did..and the consultant told me that according to the system the transaction was processed..i went ahead and reversed the transaction and was told the waiting period to get me refund was 7 WORKING DAYS. I went back to MR PRICE and they told me that the transaction is NOW REFLECTING ON THIER SYSTEM,and they asked me would i like to continue with the transaction of which i DECLINED because i had already reversed the transaction. I then used another bank account to pay for the clothes....after doing follow ups at the bank,it shows that MR PRICE went ahead with the transaction that i DECLINED which basically means i paid DOUBLE THE AMOUNT...ITS BEEN 3 MONTHS NOW AND IAM STILL WAITING FOR MY REFUND...IAM REALLY TIRED OF GOING TO THE BANK AND STILL NOT GETTING MY REFUND. MY NAME IS KAMOGELO MAJAFI EMAIL ADDRESS ***