I want my money back or my goods replaced

On the 20th of November i made a purchase online with Mr. Price online For the value of almost R700. I received a email that same afternoon that my order has been shipped. On 23 November 2015 i received a email that my package has been delivered. With no calls like the courier normally do and no confirmation on who must sign for the package. I called home from work to find out if the package was there than my father told me that there is no package there. I than called Mr. Price and they told me there was someone that signed for the package were till this hour i do not know were my package is and no one seem to want to find out or to assist me. I have contacted Mr. Price online and Courier it but no one seems to care to get my package or refund back.<br>