kP
keneilwe P
1 reviews | Active since May 2014
31 Dec 2019, 15:02
I WANT MY MONEY BACK
Please advise why is the nothing saying on your website that I can't get a cash refund if I bought online and paid via instant EFT? Why give me a voucher when I paid via EFT? I am mad as hell, and the attitude of your staff sucks.
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
02 Jan 2020, 08:29Good Day Keneilwe,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply02 Jan 2020, 08:29
Official
Good Day Keneilwe,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
kP
keneilwe P's updateReviewer Update
03 Jan 2020, 16:56I'm still awaiting the call... Maybe your staff in Festival mall need training. John(store manager) and Phindile(supervisor) claimed a cash refund has never been done before and that the system does not allow for this. Even after I told them I've been refunded in cash before they were rude and they refused to assist me.
kP
keneilwe P's update03 Jan 2020, 16:56
Reviewer Update
I'm still awaiting the call... Maybe your staff in Festival mall need training. John(store manager) and Phindile(supervisor) claimed a cash refund has never been done before and that the system does not allow for this. Even after I told them I've been refunded in cash before they were rude and they refused to assist me.
kP
keneilwe P's updateReviewer Update
08 Jan 2020, 07:44I'm still waiting for the call????
kP
keneilwe P's update08 Jan 2020, 07:44
Reviewer Update
I'm still waiting for the call????