I WANT MY MONEY BACK

I bought clothes online and when I received the clothes a jacket I had bought was not on the package. I called and I was told that I can either get my money back in 7-14 days or get a voucher. I asked for a voucher so that I can buy some clothes.

Today I tried using the voucher and I can't. The voucher is for R199.99 and the clothes I was buying cost R219.98 so the difference I am supposed to pay is 24.99. When I'm on the checkout page the only payment option I get is the card payment. Then I proceed to payment page and I get charged R219.98 instead of the difference R24.99.

I called for help and I was told by Levern Hajee that I cannot use a voucher and make a card payment at the same time. I have to choose an item that will cost the same amount as the voucher to be able to use it. I don't understand how now I am forced to choose an item that equals the voucher amount even though I don't want something that costs that much. I want something else. I was also told I can't get my money back.

This is ridiculous. Mr Price sold me an item they do not have, took money from me for this item but now when I say I want my money back I am told I can't get it. How is it my problem if you don't have the item? How does it also become my problem that your voucher doesn't allow me to buy the clothes I want?

I am told that I must take this voucher and go and buy instore. Why the hell did I use the online service then if I was so keen on going to the store? The clothes available online are not always the same instore, some are not even available. I DO NOT WANT TO GO TO ANY STORE, I WANT MY MONEY MR PRICE