I WANT MY MONEY BAC****!

I am utterly disappointed in the poor service i received from Mr Price customer service. On the 2nd of May I tried placing an order online however when i was making the payment ,the order didn't through but money was deducted from my account. I sent the customer service department an email right after the incident and til this day I've not been assisted. I've sent through all the information and documents they needed from my side but no assistance has been provided to me. I JUST WANT MY MONEY BACK. I sent an email 2 days ago and I've still not received a response on when il be getting my money back. I've recently been retrenched due to Covid-19 and I need all the money I can get to look after my family. Please give me my money back. This is my money that was taken however no order was placed. I WANT MY FULL REFUND BAC****!!