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Bianca B

1 reviews | Active since Sept 2015

01 Sept 2017, 10:07

I regret getting a Mr Price Account!

I app**** for a Mr Price Money account. Had to send my documentation through 3 times after no contact (adverti*****ts say you will receive an outcome after 2 hours). Then I was eventually called to process my application after 3 days and told I would receive an SMS shortly. I had to call to get my reference number because I never got the sms until date. Mr Price has a promotion of a R200 off voucher on all first online orders of R1000 or more. I started an online chat to get more info, was transferred 4 times...almost 2 hours later I was told it would be automatically deducted. I placed my order, it wasn't! So back to square one..contacted Mr Price AGAIN and was told you can't use 2 vouchers at once. I was NOT informed, never received the terms and conditions and unable to open it on the online shop. I am completely dissatisfied with the service I received

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Replies (1)
Mr Price
Mr Price's reply01 Sept 2017, 16:42
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks

Mr Price