I DO NOT RECOMMEND!!!!!!!!!!!!

Extremely disappointing service from Mr Price Extremely disappointing service from Mr Price Canal Walk

After going on the Mr Price website looking for plain Golf Tees, I saw a promotion that advertised 1 Golf Tee for R119 and 2 for R150. Because I needed to make a bulk purchase (42 Tees) I called in first to find out which store nearby has the stock I need. First of all Mr Price does not have any direct store contact details online meaning that I have to call an 080 number which takes me to the call centre then from there request to be connected to the specific store I want. The Canal Walk store gave me problems as I struggled to get connected and from time to time the call would drop before I got connected. When I finally managed to get through to them; I was connected to a very helpful lady who assisted me promptly with no issues. After she confirmed that they have stock I then went on to ask if the special is only available online or in-store as well (just to be safe); she then rep**** with “It is available in-store as well; you can just come in and purchase.” Not an issue however now my manager goes to the store to make the purchase and to my surprise the guys at the store are telling her it is only available online; she explained to them that I called in to enquire and was informed it is available in-store and they requested to see proof of phone call. I sent her a screenshot of my call records which has a 6 minutes and 20 second long phone call to Mr Price. Their response to that is “That is the call centre number” which is true however; Mr Price requires you to go via the corporate call centre before you can be connected to any store and they know this (well at least they should know it). This is extremely frustrating because when you call in you struggle to get connected and when you finally get assistance you are given “wrong information”.Now I look like I have not done my job properly because I look like someone who has given my manager the wrong information and that on its own is problematic because she ended up having to spend much more money that what was presented to her and on top of that these guys have the “decency” to tell her “he called in the call centre number” as if they put a direct number to them on the internet for all to see. I am extremely disappointed in Mr Price for this poor and horrible service. Someone needs to reach out and we have this issue fixed and resolved immediately because I am sure I am not the only one with issues regarding this and they will keep losing customers if they don’t brush up their act and put their house in order. I am extremely unhappy with Mr Price.

If zero was a rating I would have given it