AG
Adri G

1 reviews | Active since Mar 2024

28 Mar 2024, 09:55

I did not ask for additional policies.

I am very disappointed. After I opened my MRP account I received a number of phone calls from MRP agents that want to sell me life cover and funeral plans. I always told them NO! I only agreed on the CUSTOMER PROTECTION PLAN OPT 1 R 10,50 LOST CARD PROTECTION R 6,50 when I opened the account So, they went ahead and just add it without my knowledge or permission. Is that legal? Please fix this. I phone the service center a number of times and only get transferred from one department to the other. Yesterday I was on hold for about 2-hour until I run out of airtime.

Please proof to me where I accepted the below policies. A2B CP ACCIDENT ACCOUNT HOLDER OPTION R 49,50 360° ACCOUNT HOLDER OPTION R 55,00 FAMILY FUNERAL OPTION 4 R 85,50

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Replies (1)
Mr Price
Mr Price's reply30 Mar 2024, 11:10
Official
 Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks 

Mr Price