LC
Luane C

1 reviews | Active since Oct 2015

02 Nov 2015, 10:40

Humiliation At It's Best

On the 31st of October i went to the MR Price (clothing) branch in Highveld mall Witbank.<br> When i got to the till point i handed my account card to the assistant (Mr Amos Ngwenya), told him that i want to pay my account first before he rings ups the items that i want to purchase on my account, all went smoothly. He then started to scan my items and then asked me who is the account holder, and i said it was mine, he then asked me to sign the slip, he then took the slip after i have signed it and asked i should sign it again by this time he had a grin on his face. I then requested to speak to the store supervisor or Manager as this was the second time this happened at the same store. The sore manager just said he will not help me because i said \this was not acceptable". I then showed them my license (to proof that this was me) but they didn't even take it or look at it. I then asked them to make the refund and left the store.This was the most embarrassing moment in my life"

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Replies (1)
Mr Price
Mr Price's reply02 Nov 2015, 13:09
Official
Hello Thelulu's,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price