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shieyaam M

1 reviews | Active since Dec 2015

29 Nov 2023, 18:43

Hugine concern at Vangate Mr Price

I requested a takkie for my daughter at Vangate mall Mr Price. I drove all the way from bayside to collect the takkie and when I called to ask if its there they said yes. Upon my arrival my huband inspected the takkie, it was worn and dirty when we told the cashier that another cashier or I think she was the supervisor said no there is nothing wrong with it my husband then put his torch of his phone on to show her the shoe was worn because it was dirty underneath and dirty inside she said in a uprupt manner "just leave it and find another customer to buy it" firstly you do not say such stuff infront of a customer that you going to clean it up steam it out and put it back on the shelve I explained to her thag athletes foot is a real thing how can she do that.

I think the staff in that store needs customer experience, they do not know how to speak to customer nor do they know how to handle situations. One should also watch what you say infront of customers.

I think customers must be wary when shoping at this store you cannot trust what they sell I would not be suprised they take back worn underwear too if shoe hygine is not a concern to them

I would like feedback on this matter

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Replies (1)
Mr Price
Mr Price's reply30 Nov 2023, 13:55
Official
Hi shieyaam moses 

I trust you are well, 
  Thank you for taking the time to bring this matter to our attention. We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter. 

Your post will be sent off to the Area Manager for and you will receive personal feedback shortly. 

Warm Regards, 

Mr Price