KJ
Kelsey J

1 reviews | Active since Sept 2013

27 Sept 2022, 16:00

Howick Branch at The Falls Shopping Center

Howick Branch at The Falls Shopping Center in Howick, KwaZulu-Natal in my personal experience and opinion have got to have the most unenthusiastic/uninterested staff that I have ever come across at any of their stores nationwide. None of their staff members wear any form of identification and when I asked for their names as i prefer to greet people using their names if i can it was given to me with such a rude look that it made me feel as if i shouldn't have even bothered. On times I have been inside the Howick Branch there was noticeable very little to almost no effort from either of the staff to assist customers or greet a customer first. The staff came across rude and unwelcoming every time I have been in there. On a few occasions even when I used to see other customer's approach them in a cheerful manner they did not change their expressions and it was always uncomfortable and unpleasant for me to be in the Howick Branch. In my opinion this is not a customer friendly store. Liberty Midlands Mall is not too far away and I would suggest rather making the trip there than having to try deal with the Howick Branch staff.

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Replies (1)
Mr Price
Mr Price's reply28 Sept 2022, 10:55
Official
Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price