HORROR AFTER HORROR!!!!

I am writing this review with Sadness on behalf of my mother. She is a victim of ********** purchases on her account done at Mr Price Jabulani mall, without even ID verification. She logged a complaint on the 18th of January and received 2 calls from the ***** department with no help. My Mother's account is accumulating Interested and this definitely goes against TCF (Treating Customers Fairly) and We are Moments away to complaining with the ombudsman as the query has not been resolved in 6 weeks already. She cant use her account and she has not been assisted thus far this is HORRIBLY SERVICE!!!!Someone Urgently get back to her with final feedback or we will be forced to escalate accordingly, I too work in a similia financial services environment and I am well aware of How my Mother is Being Wronged here!!!! Her card number is ***.