Horrifying Service-Online Orders

I am totally appalled at the manner in which both my orders have been dealt with. Orders placed on the 7th of July to come to MRP stores in Springfieldpark. I understand that these orders where looted. However after a week or so I called and requested that these orders now go to MRP stores Pavillion. I check today only to find out that my orders where split between Windermere / Gateway. I was not consulted on this. I do not reside anywhere near these stores. I was told by the customer service agent that the courier is deciding on which store to send the orders too. That is absolutely ridiculous! I have proof to say that I requested the change to the Pavillion store, had it taken another week, sure no problem. DO NOT DECIDE FOR ME & THEN TRY TO JUSTIFY IT. I am very very upset right now!