Horrifying experience

I was recently shopping at the Mr Price Branch in Eastrand Mall when while shopping in the store I had a man go into my handbag and ***** my phone from me. I understand that theft is something that happens in all stores but was shocked by the response of Mr Price itself. Firstly it took 20 mins for anyone to approach me to help me and even after the manager seemed to show no interest in the situation and said they don't have cameras in the store and were not allowed to search customers. I was then left with a very kind sales assistant who tried to help me but in the process we went into a cellphone shop where it was told to me that this is a regular occurance in that store. Even the kind lady who helped me said that just last week this had happened. This for me was the biggest shock. Mr Price Is well aware of the situation yet they do nothing about it. No cameras only one security guard present in the entire store and a general "there's nothing we can do attitude" . I personally will never enter another Mr Price again simply because if that's the attitude towards their customers that they simply don't care then I can't be bothered to shop in their stores .