1 reviews | Active since Aug 2014
HORRIFYING CUSTOMER SERVICE
<p>I wanted to return items bought for a refund. Arriving at the messy store at Southgate Mall, I was helped by Motshidisi who re**** on her supervisor Fikile Dladla to authorise the transaction. Fikile left the till without completing her part of the transaction and hopped to two other tills and only came back. </p> <p> </p> <p>After the system refused for the transaction to go through, she was confused and called Harold who could just immediately realise that it is due to the same day transaction that the system refused to process.</p> <p> </p> <p>Now Fikile Dladla is the *********** one in all this. </p> <p>1. Hopping from one till to the next and the other without finishing the first one is just a sign of incompetency.</p> <p>2. Not being able to realise what the problem was means that she is not meticulous with her work.</p>
Good day
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
Regards
MRP
Good day
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
Regards
MRP