Horrible shopping experience

I had to exchange my curtains as they were too long and I was told that I am not able to be assisted as I do not have the original copy of the slip. I had a digital copy of the slip because the person who got them for me forgot to include the receipt in the bag so opted to take a photo of the slip and send it to me. Firstly they didn’t allow me to email them the receipt or print it out for me, so I had to go to Volpes which is next to them to ask for a print out. Only to come back and be told that they cannot accept the printout. I asked to speak to the manager and she told me that she can’t help me, so I asked to speak to the area manager in that case as they had already dismissed me. After they called the area manager, I was told that the area manager said that only the regional manager can authorise such a transaction. After being in the store for well over 30min, the manager then told me that she can exchange my items but cannot give me back the difference in money, I would have to buy something with it. When I asked if I could get a voucher she said no, forcing me to buy something I did not plan on buying. At the end of my transaction I was not even given a new paper bag, had to use the same torn one that I came in with and did not receive a new invoice. When I asked about my invoice she told me that I would not be getting one and didn’t need it as I was already on the system. I spent 45min for a simple exchange of curtains. The service was terrible and distasteful, no willingness to find alternative ways to resolve my query, sales staff and manager were not willing to assist much. My brand experience in the menlyn branch was just trash to say the least. It’s really disappointing to be treated as such when you are a buying customer, to have to beg for assistance.