HORRIBLE SERVICE - MENLYN BRANCH

Good day to whom this may concern,

I would like to express my disgust with your Menlyn Mall Branch.

Overall, I have returned about 5 pair of pants that are of extremely poor quality. The 2nd and 3d time, I had the same experience at Menlyn and was assisted by Lucky who then got his supervisor, Sharon, to assist me. She PROMISED to phone me back regarding the return process. 2 weeks later, she had still not phoned me back!

I came to the store on the 17th December at around 17h20 and had a 40 minute argument with your *********** store manager, Lucky, about WHY I HAVE TO STAND IN A QUEUE LONGER THAN HALF THE SIZE OF THE STORE when I was here to do a refund on poor quality items and this after the supervisor DID NOT phone me back as she promised to do. It got so bad that I ended up in the office trying to lodge a complaint against the level of incompetence and bad service received. The manager, Lucky, blatantly told me that "he will not assist me" and "he will not explain himself again".

After NOT being assisted, I went and stood in the queue and was eventually left standing at the till for 18 minutes while they tried searching for a price. I was assisted by Mologadi and Bridget, very friendly and helpful.

This after we have returned 2 pairs of RT Skinny Mens Chinos previously at this store and denied assistance twice before at the grove when we wanted to return 2 other sets of Chinos.

The bottom line is, your stores have NO structure and NO discipline and the level of incompetence when it comes to assisting clients with complaints is horrific! Sharon, the supervisor, has no urgency in getting back to clients when promised and Lucky simply does not give a damn about keeping any customers happy! CREATE A QUEUE FOR PEOPLE WHO WANT REFUNDS OR HAVE RETURNS, HOW THE HELL DO YOU WANT US, WHO ARE ALREADY UNHAPPY, TO STAND IN A QUEUE OF 30 ODD PEOPLE TO GET OUT MONEY BACK AFTER BEING HERE 2 ODD TIMES ALREADY???

The mens RT Chinos are of horrible quality and we have lost a lot of money in the process while trying to complain about horrible service and bad quality. Although Lucky "apparently" reported the bad quality, it will NOT change because you make money out of us, so, the cheaper the quality pants you sell us, the more money you make out of us right?

How does a franchise sell such horrible quality clothing? How does the managers on store and head office level not implement structures for refunds / returns???

This is absolutely horrifying! I guess this is why your Hello Peter complaints are so high because nothing gets resolved!