Horrible service from their Online center

I ordered clothing on the 20th of December 2017 even paid an extra amount for delivery within 2days to my suprise nothing was delivered within the paid for times.I still had not received nothing when i called them on the 29th.Only to be told by the courier company that they only received my parcel on the 28th from MrP.When calling MrP i was assisted by Reagan Naicker who was the rudest thing ever even telling me that they will deliver on the 2nd of January 2018,the nerve, when I requested a cancellation and refund he told me the parcel has to be returned by Fedex to MrP warehouse in Durban and only them will he process my cancellation???? The parcel is in Joburg and all he needed to arrange was getting the courier company to deliver today he would rather i cancel,wait and only then be reimbursed.I had to call the courier company myself and sort my order as Regan from MrP was too busy i guess.