Horrible service from Mr price Sandton.

I went into Mr price Sandton on 02 November 2019, and purchased 2 dresses and a pair of earrings. After the transaction was concluded, my slip did not print. Happy, the cashier who was assisting me called Sizakele to come assist with reprinting the receipt. After about 15 minutes I had still not been assisted and had to figure out myself what was happening as no one bothered to explain the reason for me waiting that long.

A guy by the name of Bornie was later called in to assist. From the moment he came to my assistance , he was arrogant and did not bother to acknowledge me as a customer in front of him or to explain to me what was happening.

I then told him that it's now been close to 20 minutes waiting and asked him if there was a possibility of him reversing the transaction and assisting me at another till point. His response was, "where have you ever seen that happening, can you not see that I'm assisting you?. You just have to be patient". I then asked him not to raise his voice at me as I was trying to come up with solutions because I had been waiting for a while and he told me:

1. He can speak to me however he likes. 2. The "customer is always right" line does not work in his store. 3. I will wait until he is done checking what he wanted to check. 4. My problem was a technical issue and he is not the system so there is nothing he can do.

Having been given this kind of attitude I threw the packet at him and asked for my money back and said he will gladly do so as my purchase did not make a difference, but Still delayed giving me my money...all this while pretending to fix the printer, but still giving disrespectful remarks, comments and attitude. A concerning comment he made was "your day will come and I will get my chance", which felt to me like a threat.

He asked another cashier to "give this woman her money so she can get out of my store", which led to me asking for the customer services number from happy but Bornie jumped in to say he will gladly write it as he does not care about being reported. He only walked away when I attempted to take a video of him. When I asked for his Surname, the whole point of sale team said they do not know, happy did not know, Sizakele did not know, none of them knew and I found this very strange. One of the ladies, who had dreadlocks said I must just say Sandton city store manager and the company will know. Even when I asked for the area managers number, the lady with dreadlocks quickly said they do not keep area Managers, ops and regional Managers numbers in the store, which made me feel that she was covering up for the store Manager.

After I had walked out, another customer came running after me and told me that as soon as I walked out, the staff said Bornies Surname out loud and were not going to give it to me as I was just being "dramatic". This customer then said she had left the items she wanted to buy because she also did not like how I had just been treated.

This has been my worst, appalling and most horrible service that I have ever experienced, especially from a senior manager in a store as big as Sandton City. The guy is unprofessional, clearly did not know how to deal with pressure as the store was busy, and failed to deal with a simple task of solving a problem in his store.

I ended up having to leave items that I urgently needed and he just did not care because it did not make a difference to his turnover.

I directed this complaint to Brenton the Area manager and he telephonically asked me to send him an email detailing my experience but to date, he has not acknowledged receipt of my email.