horrible service

if it was up to me this is zero start. i have made anonline purchase on the 20th Feb and delivery was 28th Feb but i still did not receive communication on teh 28th regarding my order i called teh 031 number and i was told staries that teh courier campany made a mistake and i will definetly get my order on monday the 3rd March and i still did not receive comms whatsoever and i had to call again and still no assistance very rude guy i spoke telling me it is not his fault. I orderd via mr price not the damn courier company so i did not understand the repsonse and kept me on hold for another 30min and dropped the call. order number *** . Mr price i need this today latest tomorrow as i will be out of town the whole. City logistcs is the courier and i am no wtold that it will be delivered on teh 6th March which makes no sense.i need answers or my money and not the voucher. teh guy i spoke to is Mohamed.