Horrible Service

I placed on order on the 13 December on Mr price online. The purchase full amount was deducted from my account and the order never reflected on my orders. I then called the customer care centre and they told me to place another order and on the following Monday I will get a refund for the first order that went through because it was also not reflecting on their side. I called again and I am being sent from post to pillar, I sent through my account number and proof of banking and I still dont have my refund. What madness is this really ? Why must I wait for my money ? I spoke to A guy by the Name of Asanda Gumenke. He said he will respond and a week later, my refund is not processed. I want my money back ASAP