HORRIBLE SERVICE AT MR PRICE CENTURION

<p>I had very unhappy experience at the Centurion Mr Price store. I returned a few items, the one return was an online order and the second return was a purchase I made last week at the Mr Price store itself.</p> <p>I requested that my refund be done directly to my card as I paid with my card and was advised that this can’t be done, Kate Msibi assisted me and was not very helpful, I asked for the manager and was advised he was not there. Eventually after some time Percy Netshifhefhe , was called to assist, I explained the issue and advised that I am not comfortable to walk with so much cash as it is a risk and security issue, He then he refunded me with the online order straight to my card with no issue , thereafter with the second refund he indicated that this could not be done. I requested him to contact head office, which he refused at first and advised that I should do so, after I insisted this to be done, he requested a staff member to contact head office. I then indicated that I would be back in 15 minutes, When I returned, He refused to assist me and in was in fact already packed up, with his bag on his back and was in his ordinary clothes and was on his way walking out without assisting me,this was before the store had closed ( before 6pm), this was despite me advising that I would be back in 15 minutes. He did not even have the courtesy to provide me with any feedback from head office, at this point I was very upset I advised him that I would be taking this matter further and he laughed at me and walked out the store leaving my issue unresolved, this was I front of his junior staff and other customers. This was Highly embarrassing to me as a customer.</p> <p> </p> <p>I was advised by Percy that the Manager by the name of Leo Twala is on leave and The Assistant Manager that was on duty ( Percy Netshifhefhe) refused to give me the contact details for Head office I was advised by Him to “ Google it and look on the Mr price Website” further he refused to give me the Area Managers name or contact details.</p> <p> </p> <p>I have been shopping for years at Mr price Centurion and had never an issue of this nature in fact never been treated by an assistant/ acting manager in this manner at any retail store.</p> <p> </p> <p>His attitude and arrogance in dealing with the issue and an unhappy client was complete appalling and not acceptable. The issue of the refund is a separate issue , my main complaint is however is how this matter was dealt with.</p> <p> </p> <p>As an Assistant Manager you should teat customers with respect and not pack up leave whilst there is a customer waiting for you and further to try your best to resolve the issue.</p> <p> </p>