Horrible service

My name is Andiswa I got the most messed up service at Mr price in Centurion today to think that store is one of the stores I regarded as the most professional store ever. So this is what happed I bought a nude colored shoe at that store in November or December last year not really sure about the date I decide to take back the shoe today and then take the other nice yellow boost I saw and pay the difference I don't have the slip but the shoe still have the price tag and can tell it hasn't been worn when I get to the till I spoke to this lovely lady akhona she explained to me that the shoe has gone down so it's like R80. 00 and I bought the show for R 179.99 I then asked her to call her manager so I can speak to and explain I spoke to percy netshifhefhe who was very rude to me and made me feel like I was a **** with how he was asking me questions and said I can take this further If I want don't know if is that the way Mr price trains their stuff ner teach then anything about customer service. Got to find his nothing but the assistance manager Leo twala is the store manager I spoke to Leo who was also not interested in anything I had to say I had to ask him to please call the head office maybe they can be able to assist me because I mean every shoe has its barcode which they can use to retrieve the original price and date I purchased the shoe I was at the store for more that 2hours explained to Leo that I really need to get to work got to work an hour late got a warning because of the incompitace of the Mr price staff. Krishnie the customer service agent that was on the line with Leo who I happen to speak to at 15:06suggestes they log a request that the Manger will then look into the matter and they will get back to me I was happy with that because the shoe I wanted was the last shoe available she requested to speak to Leo who was the in a call with Brenton Naidoo who is the operations manager at 15:30 that I said to speak to but was never give the opportunity to speak to for whatever reason I felt like I should have been given the opportunity to speak to the operations Manager and I could raise my concerns and all I even left the shoe at the store because honestly I wasn't happy with the service and how I was treated I honestly felt like a ******** for something they could have just resolve as the company