Horrible service

Good day

I am very upset and appalled at the service I received from your Gateway Mr Price clothing store.

I have bought a kiddies shirt for my son from the Phoenix branch and he had used it once and the colour red that was at the edges of the shirt run all over the white parts of the shirt. The shirt was washing separately by hand with a whole of other white clothing and all the other clothing is also now damaged as well.

I was in the Gateway area yesterday and decided to bring it in. And to my surprise was disgusted with the service I received.

I have bought this on my account store card so I went to customer services and the teller at the time I explained to her exactly what happened. She never paid attention and was rolling her eyes as if I was lying about it she called the manager he advised to credit the account. However that still wasn’t enough he was telling the manager in Zulu about me and why he must change it. His reply was don’t worry credit the account and don’t make it a big thing.

There after she starting talking in Zulu to another teller on the other side , saying we don’t know how to wash clothes and I am stupid and a lot of stuff in front of one face. Falling to realise I understood every word. I waited for them to finish and I rep**** back saying I understood every word and that the service is very bad here.

The manager was standing there the whole time and just left them to continue to speak. After I said the service is bad , his reply angrily ‘WHAT DID YOU SAY ‘ and I walked away.

I am really disappointed with the customer services , as a retail company you’ll really need to look into this matter of how your staff treat people.

I am not a person to complain but I was really embarrassed yesterday and shocked that people can behave in this manner and for a shirt that wasn’t up to quality that cost R120.

I will await you feedback.