Horrible service

Good day

I am very unhappy with the service you have provided

I ordered a product last week tuesday the 02-01-2017 and paid for overnight delivery which it was only delivered on the 09-01-2017 more than a whole week later , i might as well have just got it in the post , I would like a full refund on the delivery of my product.

to make this worse i was on sick leave so i only opened the package when i got back to the office today the 11-01-2017 to find that the product has 2 huge holes in it. I haven't even tried the item on and it still has everything attached , I am so unhappy with mrp at the moment I do not even know where to begin. the quality is shocking , i would like a replacement item but not a week later as soon as tomorrow this is ridiculous that i have had to wait so long and have had such bad service from the call centre where they just say they cannot help i have phoned a number of times to find out where my order was and not this , even phoned this morning and they still cannot help me.