Horrible Online Shopping Experience - Mr Price

So disappointed by your poor or should I say no service. I placed an order online on the 13th August; I received a confirmation mail with estimated Delivery date of 19 August. Few days later when I checked the status of the order, it was saying “Processing” with Due date 18 August (it is still the same status even now as I write this review). Your website says "Your order will take between 3-5 working days* to get to you". When I sent an email on the 18th to find out where my order was, customer support representative Owami responded with "Please be advised that the order takes for about 5 - 7 working days to be delivered", which was confusing because you are communicating different conflicting timelines I sent her a follow-up email requesting clarity and nobody included Owami bothered to respond. Frustrated as I was feeling I waited until Monday. I then contacted your Customer Care and spoke to a consultant who said the order still shows “Processing” which she confirmed not to understand why no movement. This means if I did not make efforts to contact you I would be waiting for nothing. What a Bad Service, unreliable, wasted my time and money as I had to beg you for service. I use other Service Providers and they always keep me updated on my order, and deliver with no issued. Regret trying your online shopping. Horrible Experience, really not worth recommending to anyone!!!