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Nomathamsanqa K

1 reviews | Active since Aug 2020

16 Feb 2022, 08:50

Horrible Online Services

My experience with Mr Price online has been horrific. On two occasions have I received subpar service.

My previous order was somehow “lost in transit” and it took them a while to refund me. I had to make numerous calls and send through WhatsApp messages before the refund was processed.

On the second attempt, thinking that the first was a mistake, the order status keeps changing from confirmed to canceled to out for delivery. It’s impossible to keep up with something as simple as an online order. A complete waste time

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Replies (1)
Mr Price
Mr Price's reply16 Feb 2022, 12:56
Official
Hi Nomathamsanqa Khoza

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
 
 Kind Regards
Mr Price