horrible online and instore service

<p>I did an online purchase on the 23 of December, ive also paid for the items. Everytime I check the progress of my order it says "processing". I paid an additional cost of R35 for a quick delivery to the mall of Africa store. When I went to the store to cancel my order as it has been over three to four days and I will not be in JHB to collect on time, the staff that helped me, was so unhelpful. I then was handed over to a senior manager, again, unhelpful, I told her that I wanted to cancel my order, she told me she tried calling the headoffice and there's nothing she can do so I have to do it myself online. When I explained that there isn't an option online to cancel she basically pulled up her shoulders. To make matters worse, I was informed by staff that there was suppose to be a delivery the day before but it was cancelled due to stocktake. Firstly how is that my problem, secondly, why do I have to pay before receiving the items? Thirdly, why can i not cancel my order. Fourthly, I tried calling the helpline and waited over 7minutes to speak to someone. I ended the call as I couldn't wait longer. I want my money back.. this is not the first time that I've had problems with Mr price. It's as if the staff are not trained or informed. This has caused such an inconvenience as the items that I order were for my trip!</p> <p> </p>