Horrible customer service

Mr. Price Customer Service,

I am writing as a frustrated account holder to formally express my disappointment with the treatment I have received from your call center. While I acknowledge being behind on payments, I have made consistent efforts to pay. Despite this, your staff has been rude, dismissive, and unprofessional.

I have been contacted multiple times daily in a way I consider harassing, even after clearly communicating my payment intentions. Recently, I received a voice message from Shelly (or Kelly) asking me to call them back regarding my complaint. I am shocked that a call center would expect a customer to call back for a matter that is entirely their responsibility to handle. This approach is unprofessional, disrespectful, and completely inappropriate.

My issue is not just about late payments—it is about the lack of respect, understanding, and professionalism from your staff. I request that this matter be addressed urgently, that appropriate action be taken, and that future interactions are handled with courtesy and empathy.

Thank you for your attention. I hope Mr. Price will take the necessary steps to restore my confidence in your customer service.