Horrible customer service

I had ordered online and had thought that my payment had gone through, but I saw payment was made later in the month. I then noticed that payment was made late and that the order was cancelled. On trying to get a refund I was told to send proof of payment, I sent my bank statement but was told it can not be accepted, I should send some other kind of proof but the only proof I have is on my cell phone statement and I have tried to print or even email it to them to no avail, Mr Price insists that I should provide correct proof, how I do not know

they just have the worst service ever and there is never any winning with them.

Alvina Smith