Horrible customer care!

I am highly disappointed in the level of customer care provided by multiple help lines.

I requested for my account to be cancelled last year in June/July with no response. Only to be hit with a R2000 bill at the end of December.. once again i requested for my account to be cancelled after paying said bill and was told to send an email.. i sent an email and recieved a response only to not hear anything back.. no confirmation of account being closed, No assistance whats so ever... Very quick to contact you and your loved ones when you owe money though....

I am highly disapointed and want this sorted asap!