Horrible and pathetic customer service experience

<p>Went into Mr Price in town East London. Went to do an exchange for something that was bought in the Vincent branch, because of size Hemingways called the Mr Price in town. They where asked to keep the garment aside for me. When i went in my friend and I where told to wait by the door and not go in as we are doing an exchange and a lot of people ***** at that Mr Price. What ****ed me off was the fact that we where being generalised. The manager was called and He took His own time coming to us as He was busy with his boss. After 20 minutes we where eventually let in and told to go to the counters. When we got the the manager by the name of Sam Phakathi told us that He can't exchange the item as it is damaged especially if we don't have the slip. I explained to him that the item was a gift to my daughter and there was only the bar code. He just told us that he wont exchange it and he just left without even finding out if we where done ot not. I just saw that he is no longer there. Now if that is how the manager reacts to customers as if they are doing a favour for us customers when we are paying from our own pockets, then i dont know where we supposed to do our shopping. </p>